Refund Policy

GSTFile.in is a professional GST return filing service. We guarantee:

• Accurate preparation of your GSTR1 and GSTR3B based on the data you provide
• CA audit of every return before it is filed on the GST portal
• Timely filing before the government-prescribed due date (subject to timely data receipt from you)
• Free correction of any errors attributable to our processing or CA review

Our service is a professional service engagement — like hiring an accountant or CA firm. Refunds are therefore limited to specific situations as described in this policy.

Since the first month is free, no refund is applicable for the trial period. If you choose not to continue after the free month, simply notify us and no charges will be applied.

You may be eligible for a full or partial refund in the following circumstances:

• Duplicate payment: You were charged twice for the same billing month due to a technical error on our platform
• Service not delivered: You paid for a month but we failed to file your returns without any reason attributable to you (e.g., you provided data on time but we missed the deadline)
• Overcharge: You were billed at a higher plan rate than the plan you subscribed to, without any upgrade request from your side
• Cancellation before filing: You cancel your subscription and data for the current month has not yet been processed or filed by us

All refund claims must be raised within 15 days of the billing date or the date of the issue.

Refunds will not be issued in the following situations:

• You provided data late and the filing could not be completed before the due date
• Errors in your returns caused by incorrect or incomplete data provided by you
• GST portal downtime or technical issues on the government's infrastructure outside our control
• Change of mind after returns have been filed and acknowledged
• Penalties or interest levied by GST authorities due to your prior non-compliance (before you engaged us)
• Cancellation after the monthly filing has already been completed and acknowledged
• Dissatisfaction arising from legal or regulatory changes in GST rules beyond our control

To request a refund, please follow these steps:

1. Email us at info@gstfile.in with the subject line "Refund Request — [Your GSTIN]"
2. Include your registered mobile number, the billing month in question, and a clear description of the reason for your refund request
3. Attach any relevant supporting documents (e.g., payment receipt, screenshots of the issue)
4. Our team will acknowledge your request within 2 business days and review the claim
5. We will communicate our decision within 7 business days of receiving your complete request

If your refund request is approved:

• Refunds are processed within 7–10 business days of approval
• Refunds are credited to the original payment method used at the time of purchase
• Bank processing time may add an additional 3–5 business days depending on your bank
• You will receive an email confirmation once the refund has been initiated

You may cancel your GSTFile.in subscription at any time. Here is what happens:

• Cancel before data submission for current month: No charge for the current month; service ends immediately
• Cancel after data submitted but before filing: Current month filing will be completed; no charge if cancelled before next billing cycle
• Cancel after returns filed: No refund for the current month; service ends at the end of the billing period

To cancel, email us at info@gstfile.in or use the Help Desk. We do not require any notice period beyond the current billing month.

In cases where our error causes a direct financial loss (e.g., a penalty directly caused by our mistake despite timely data from you), we will assess the situation on a case-by-case basis and work toward a fair resolution, which may include a partial or full refund of that month's fee.

If you are dissatisfied with our decision on a refund request, you may escalate by:

• Emailing info@gstfile.in with "Escalation" in the subject line
• A senior team member will review the dispute independently and respond within 5 business days

We are committed to resolving all disputes fairly and promptly. In the unlikely event that a resolution cannot be reached, disputes shall be subject to the jurisdiction of courts in Gujarat, India, in accordance with our Terms & Conditions.

For any questions about this Refund Policy or to initiate a refund request, please contact us. We aim to resolve all queries quickly and fairly.